What should I do if the overseas buyer rejects the goods?
Date：2026/1/12 15:54:40
In recent years, cases of rejection and cancellation of orders before export of goods have frequently occurred. If export enterprises do not handle it in a timely and reasonable manner, it is easy to encounter the problem of bearing high demurrage fees, and even fall into the dilemma of being short of money and goods. To help export enterprises minimize losses to the greatest extent possible, China Export&Credit Insurance Corporation (Sinosure) has developed a new channel for goods disposal, which has achieved good results in some cases through public auctions, resale of goods, and negotiation of demurrage fees. This article analyzes a case of overseas buyer refusal.
Case introduction
Export enterprise A is a trading enterprise that exports star anise and cinnamon to overseas buyer B through credit sales. After the goods arrived at Jebel Ali Port in Dubai, UAE, export company A contacted the buyer multiple times to pick up the goods, but the buyer refused for various reasons. Export enterprise A then reported the case to China Export&Credit Insurance Corporation.
In this case, due to the risk of decay caused by the prolonged storage time of the exported star anise cinnamon, as well as the increasing demurrage fees, export enterprise A has no ability to dispose of the goods locally and is facing a situation of empty money and goods.
China Export&Credit Insurance Corporation (Sinosure) recommended a cargo disposal channel to export enterprise A, and immediately started work after the channel intervened. Due to the lack of cooperation from freight forwarders and shipping companies in inspecting and checking the goods, the bidding process has been delayed.
The channel takes targeted measures based on different products: for cinnamon, the channel contacts relevant parties to drag the goods from Dubai port to the bonded warehouse for unpacking and inspection, organizes export enterprise A and channel platform customers to participate in inspection and price comparison, and finally processes them locally in Dubai.
For Octagonal, the channel organized overseas service networks and buyers, ultimately selecting Hong Kong buyers and transferring goods to Hong Kong, successfully achieving loss reduction.
Case Insights
In this case, the export enterprise maximized the reduction of losses caused by overseas buyer rejection through China Export&Credit Insurance Corporation (Sinosure). The following insights can be drawn from this case:
（1） Export enterprises should do a good job in risk prediction
In the current international environment, due to factors such as country, industry, exchange rate, and buyer, rejection cases occur frequently. It is recommended that export enterprises pay more attention to market dynamics and buyer risks. Strengthen communication with the buyer, or obtain the buyer's credit report from China Export&Credit Insurance Corporation or obtain the buyer's risk information through the "Xinbu Tianxia" app.
（2） Timely report risks and cooperate with professional channels as early as possible
If export enterprises encounter rejection from overseas buyers, please contact China Export&Credit Insurance Corporation in a timely manner so that professional channels can intervene as soon as possible. In this case, the export enterprise does not have the ability to dispose of goods. After learning about the relevant situation, China Export&Credit Insurance Corporation (Sinosure) immediately suggested that the export enterprise entrust Sinosure's goods disposal channel to intervene. Through professional goods handling opinions and suggestions, with the help of the channel, the export enterprise can minimize losses and recover losses to the greatest extent possible.
（3） Handle as early as possible to minimize demurrage fees and other expenses to the greatest extent possible
In the case, the goods incurred high demurrage fees due to various reasons. New buyers are usually more sensitive to costs, and high demurrage fees increase the difficulty of negotiations. Early intervention and early disposal "is an important principle in the handling of goods. After the risk of rejection occurs, export enterprises should immediately contact freight forwarders to control the cargo rights, retain relevant evidence, and prepare detailed cargo materials to accelerate subsequent work.
Case introduction
Export enterprise A is a trading enterprise that exports star anise and cinnamon to overseas buyer B through credit sales. After the goods arrived at Jebel Ali Port in Dubai, UAE, export company A contacted the buyer multiple times to pick up the goods, but the buyer refused for various reasons. Export enterprise A then reported the case to China Export&Credit Insurance Corporation.
In this case, due to the risk of decay caused by the prolonged storage time of the exported star anise cinnamon, as well as the increasing demurrage fees, export enterprise A has no ability to dispose of the goods locally and is facing a situation of empty money and goods.
China Export&Credit Insurance Corporation (Sinosure) recommended a cargo disposal channel to export enterprise A, and immediately started work after the channel intervened. Due to the lack of cooperation from freight forwarders and shipping companies in inspecting and checking the goods, the bidding process has been delayed.
The channel takes targeted measures based on different products: for cinnamon, the channel contacts relevant parties to drag the goods from Dubai port to the bonded warehouse for unpacking and inspection, organizes export enterprise A and channel platform customers to participate in inspection and price comparison, and finally processes them locally in Dubai.
For Octagonal, the channel organized overseas service networks and buyers, ultimately selecting Hong Kong buyers and transferring goods to Hong Kong, successfully achieving loss reduction.
Case Insights
In this case, the export enterprise maximized the reduction of losses caused by overseas buyer rejection through China Export&Credit Insurance Corporation (Sinosure). The following insights can be drawn from this case:
（1） Export enterprises should do a good job in risk prediction
In the current international environment, due to factors such as country, industry, exchange rate, and buyer, rejection cases occur frequently. It is recommended that export enterprises pay more attention to market dynamics and buyer risks. Strengthen communication with the buyer, or obtain the buyer's credit report from China Export&Credit Insurance Corporation or obtain the buyer's risk information through the "Xinbu Tianxia" app.
（2） Timely report risks and cooperate with professional channels as early as possible
If export enterprises encounter rejection from overseas buyers, please contact China Export&Credit Insurance Corporation in a timely manner so that professional channels can intervene as soon as possible. In this case, the export enterprise does not have the ability to dispose of goods. After learning about the relevant situation, China Export&Credit Insurance Corporation (Sinosure) immediately suggested that the export enterprise entrust Sinosure's goods disposal channel to intervene. Through professional goods handling opinions and suggestions, with the help of the channel, the export enterprise can minimize losses and recover losses to the greatest extent possible.
（3） Handle as early as possible to minimize demurrage fees and other expenses to the greatest extent possible
In the case, the goods incurred high demurrage fees due to various reasons. New buyers are usually more sensitive to costs, and high demurrage fees increase the difficulty of negotiations. Early intervention and early disposal "is an important principle in the handling of goods. After the risk of rejection occurs, export enterprises should immediately contact freight forwarders to control the cargo rights, retain relevant evidence, and prepare detailed cargo materials to accelerate subsequent work.
